Refund and Cancellation Policy
עודכן לאחרונה: 22 September 2026·גרסה 2026-09-22.2
1. Overview
This document sets out Prorab's refund and cancellation policy for Service subscriptions. It complements the Terms of Service and is subject to applicable Israeli law, Apple App Store / Google Play rules for in-app purchases (IAP), and Cardcom rules for web purchases.
If this policy conflicts with store / provider rules or a non-waivable consumer right, the store / provider rules or statute prevail as applicable.
2. Subscription types
The Service is offered on Base, Pro, and Pro Plus plans — monthly billing for the contractor. The Prorab Workers app is free.
Purchase: in the contractor mobile app via App Store / Google Play (RevenueCat); on the web client via Cardcom when that rail is enabled. Prices are in New Israeli Shekels (₪) — the market is Israel.
- Monthly subscription: one-month charge; cancel renewal via store subscription management, the in-app subscription screen, or Cardcom / support.
- No 3- or 6-month prepaid plans for new purchases.
3. Refunds for store purchases (IAP)
Refund requests for App Store / Google Play purchases are handled under Apple / Google policy (and via RevenueCat where applicable).
After a store-approved refund, Prorab subscription access updates from the webhook event (for example EXPIRATION / refund) — usually within minutes.
The Company does not process full credit-card numbers for store subscriptions.
4. Refunds for Cardcom (web) purchases
Purchases made via Cardcom are handled under this policy and by contacting support, subject to the provider's rules and law.
After an approved refund / standing-order cancellation, Prorab access updates according to subscription status.
5. Cancelling renewal without a refund
You may cancel auto-renewal at any time via the in-app subscription screen, Apple / Google subscription settings, or Cardcom / support.
After cancelling renewal: access continues until the end of the paid period; the next charge will not occur.
There is no automatic refund for a period already paid and started, unless rights under law or store / provider policy apply.
6. Rights under Israeli law
Where the Consumer Protection Law applies, statutory cancellation and refund rights are preserved — subject to store / provider rules and the nature of the transaction (B2B vs consumer).
Complex refund requests may also be emailed to support; we may ask you to complete the request via Apple / Google or Cardcom.
7. How to submit a request
You may use one of the following:
- Cancel renewal: in-app subscription settings or store / Cardcom management.
- IAP refund: App Store / Play refund request per their procedures.
- Cardcom refund: contact support with transaction details.
- Email: dev@prorab.co.il with subject "Subscription cancel / refund request".
8. Contact
Questions: dev@prorab.co.il
Tech support (Telegram): https://t.me/prorab_support_il_bot
Website: https://prorab.co.il | App: https://app.prorab.co.il
Legal note
This document clarifies company policy. It is not legal advice.