Terms of Service
עודכן לאחרונה: 22 September 2026·גרסה 2026-09-22.2
1. General
This document is a binding legal agreement between the user ("Customer", "you") and Prorab ("the Company", "we", "the Service") regarding use of the Prorab platform — an online management system for contractors and construction businesses in Israel, available at https://app.prorab.co.il and related addresses ("the Platform").
By opening an account, using the Service, purchasing a subscription, or accepting these terms, you declare that you have read and agree to these Terms of Service, the separately published Refund Policy, and the Company's Privacy Policy.
These terms are governed by the laws of the State of Israel, including the Consumer Protection Law, 5741–1981, insofar as they apply to you as a consumer. Any provision of these terms that conflicts with a non-waivable statutory consumer right is void.
2. Description of the Service
The Service provides tools for managing projects, workers (field crew), customers, finances, documents, report exports, an in-app AI agent, and a companion Workers field app for invited crew — according to your subscription plan. The Service is provided as software-as-a-service (SaaS) and does not include legal, accounting, tax, or engineering advice.
The Platform is available as store apps (Prorab for contractors and Prorab Workers for crew), a web client at https://app.prorab.co.il (not offered as an installable PWA), and related addresses.
The Company may update, improve, or change Service features from time to time, provided it does not materially reduce the core capabilities of the plan you paid for during an active subscription period.
3. Account registration and user responsibility
You must provide accurate and up-to-date information when registering. You are responsible for keeping your login credentials confidential and for all activity under your account.
The Service is intended for businesses and contractors. Anyone acting on behalf of a legal entity represents that they are authorized to bind that entity.
- Do not transfer, sell, or share the account with unauthorized third parties.
- Do not use the Service for illegal, misleading, or rights-infringing activity.
- Do not attempt to circumvent subscription limits, security controls, or usage quotas.
4. Subscriptions, periods, and pricing
The Service is offered on monthly subscription plans: Base, Pro, and Pro Plus, as described on the site. Your plan choice determines the monthly charge. There is no purchase of 3- or 6-month prepaid periods — billing is monthly only.
Prices shown on the pricing page and payment screens are in New Israeli Shekels (₪) and are the final amount — with no additional VAT charged to the customer. The Company's VAT obligations (if any) are not added on top of this amount for you.
New purchases: (a) in the contractor mobile app — via App Store / Google Play (RevenueCat); (b) on the web client — via the Cardcom payment provider when that rail is enabled. The mobile app does not advertise a cheaper web price. An account already active on a store subscription cannot purchase in parallel via Cardcom (and vice versa).
Trial period: new users may receive a 14-day server-side trial, once per account.
Subscription activation: the subscription takes effect after a successful store or Cardcom purchase confirmation (depending on the purchase path). Start and end dates will appear in your account.
Auto-renewal: for store purchases — under Apple / Google; for Cardcom — standing order under the provider's terms, until cancelled.
5. Payment
Payment for new purchases is processed through App Store / Google Play (mobile) or Cardcom (web, when enabled). The Company does not store full credit card details.
A receipt / tax document for the payment will be issued in accordance with law and the payment provider's policy (store — Apple / Google; Cardcom — provider and Company settings as an Israeli tax-exempt trader / osek patur). You are responsible for retaining payment confirmations.
Non-payment or failure of a recurring charge may result in restricted access to the Service (for example a past_due status or suspension) until payment is resolved.
6. Subscription cancellation
You may cancel auto-renewal at any time via subscription settings in the app, store subscription management (for IAP), or the web / support cancellation path (for Cardcom).
After cancelling renewal (without a refund): access to the Service continues until the end of the paid period (shown in your account as the end date). This is not a "fixed month from the cancellation date," but the remaining paid period.
Resume window: while the subscription is still active and renewal has been cancelled for the end date, you may in some cases re-enable renewal in the app without an additional charge. The next charge occurs only at the end of the paid period. After the end date the account is suspended and a new subscription purchase is required.
You may also exercise cancellation rights under the Consumer Protection Law by contacting dev@prorab.co.il or using the methods described in the Refund Policy.
7. Refunds and repurchase after credit
The full Refund Policy is published separately at /legal/refund and forms an integral part of this agreement.
In general: for a paid monthly subscription there is no refund for the period already used, unless a statutory cancellation right applies (for example a cooling-off period for a distance transaction) or a refund is approved by the Company.
Refunds for store purchases: under Apple / Google policy. Refunds for Cardcom purchases: under the Refund Policy and by contacting support. After an approved refund, access in Prorab updates according to the subscription event.
8. Acceptable use
The Service is intended for managing construction and contracting businesses in Israel. Uploading illegal, offensive, copyright-infringing, misleading, or harmful content; attempting unauthorized access; and excessive automated use that harms system stability are prohibited.
Breach of these terms may result in immediate suspension or termination of the account, without refund, in addition to remedies available by law.
9. Service availability
We strive for high availability of the Service, but we do not guarantee uninterrupted operation. Planned maintenance, infrastructure failures, force majeure, or third-party provider outages may cause temporary interruptions.
We will make a reasonable effort to notify you in advance of significant maintenance, where practicable.
10. Intellectual property
All rights in the Platform, design, code, logo, interface, and content provided by the Company belong to the Company or its licensors. You may not copy, reproduce, sell, or create derivative works from the Service without written permission.
Content you enter into the Service remains yours. You grant the Company a limited license to store, process, and display it solely to provide the Service.
11. Privacy
Processing of your personal information is subject to the Company's Privacy Policy, available at https://app.prorab.co.il/legal/privacy. Use of the Service also constitutes agreement to that Policy.
12. Limitation of liability
The Service is provided "as is" (AS IS). To the maximum extent permitted by law, the Company is not liable for indirect or consequential damages, loss of profit, loss of data, or damages arising from reliance on the Service for binding professional needs.
The Company's total liability for any claim arising from this agreement shall not exceed the amount you paid the Company for the Service in the 12 months preceding the event, unless mandatory law provides otherwise.
Nothing above derogates from your rights as a consumer under the Consumer Protection Law.
13. Governing law and jurisdiction
These terms are governed solely by the laws of the State of Israel. Exclusive jurisdiction (subject to mandatory law) lies with the competent courts of the Central District.
14. Contact
For questions, support, cancellations, and refunds:
Email: dev@prorab.co.il
Tech support (Telegram): https://t.me/prorab_support_il_bot
Website: https://prorab.co.il
App: https://app.prorab.co.il
15. Changes to the terms
The Company may update these terms from time to time. An updated version will be published on the site with an update date. Material changes will be brought to your attention before they take effect, as required by law. Continued use after publication of an update constitutes acceptance of the updated version, subject to your rights under law.
Legal notice
This document is not legal advice. We recommend consulting an Israeli attorney (consumer and commercial law / B2B vs. private consumer, digital software subscriptions) before relying on it in complex cases.